Refund policy
At Velmoras, we want every customer to shop with confidence. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy.
Return Eligibility
You may request a return if:
• The item is unused and in original condition
• The request is made within 30 days of delivery
• Proof of purchase is provided
Certain items may not be eligible for return due to hygiene or safety reasons.
Free Returns
Velmoras offers free return and refund requests within 30 days for eligible orders.
Before returning an item, customers must contact our support team to receive return instructions.
Refund Process
Once the returned item is received and inspected, refunds will be processed to the original payment method.
Refund processing typically takes 5–10 business days, depending on your payment provider.
If you have any questions regarding returns or refunds, please contact our support team at: